Fragile gear
Order & Cancellation Policy
Every Fragile Service Care shirts, hoodies and hats (embroidered) is printed (or embroidered) just for you after you order. Please read this before you buy.
Canceling an order
You can cancel for a full refund within 12 hours of ordering, as long as production hasn't started. The 12-hour cancellation window or the start of production, whichever comes first, applies. Our order records decide when production started. Cancellation requests must be made by text or email to call or text 816-368-5963, with your order number. The time we receive the request is the time that counts. Once your item goes into production, the order can't be canceled or changed. An order is treated as one order: once any item in it enters production, the whole order can no longer be canceled or changed. Card processing fees are not refundable on canceled orders. We may refuse future orders from customers who cancel repeatedly.
After it ships
Orders that have shipped can't be canceled. Refused or unclaimed packages aren't refunded. If one comes back to us, it can be reshipped once the customer pays the new shipping cost.
Sizing and exchanges
Every item is made to order, so there are no returns, exchanges or refunds for the wrong size, a change of mind, or color differences between screens. Please check the size chart before you order. If the item matches the size, color, and design selected at checkout, it is not an order error. Print placement can vary by up to 1 inch, and colors can vary slightly between screens and garments. These are not defects.
Damaged, defective or wrong items
If your item arrives misprinted, damaged, defective, or isn't what you ordered, contact us within 30 days of delivery. All claims must be made in writing by text or email within 30 days of delivery; claims made after 30 days will not be accepted. Claims must include photos of the item laid flat, the problem up close, the inside label, and the shipping label or packing slip showing your order number. We may ask for more photos or for the item to be returned before approving a claim. Once the claim is approved, you'll get a free replacement or a full refund. Items that have been worn, washed, or altered are not eligible, except for print defects that were visible on arrival. Fading, cracking, or shrinking from washing or wear is not a defect. Each item gets one free replacement. If the replacement also has a problem, you will be refunded instead.
Shipping
Shipping charges can't be refunded. Please double-check your address; address changes are possible only before production starts. Orders sent to an address the customer entered wrong aren't refunded, but they can be reshipped at the customer's cost. Once the carrier marks a package delivered, it is no longer our responsibility. Missing packages must be claimed with the carrier. If tracking hasn't updated for 14 days, contact us and we'll look into it.
Refunds
Refunds go only to the original payment method. Only the person who placed the order can request a cancellation or refund.
Order limits
Order limits and refusals apply per person, household, payment method, and shipping address.
Chargebacks
Please contact us before disputing a charge with your bank, because most problems can be fixed fast. Disputes filed without first contacting us will be contested with your order records, tracking, delivery confirmation, and your agreement to this policy at checkout. Customers who file chargebacks can no longer place orders.
The policy in effect on the date of purchase applies. By placing an order, you agree to this policy.